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Eurowings has completed the first nine months of the year with stable operational performance and high customer satisfaction. Despite a challenging economic environment, the average load factor rose to 88 per cent during the peak summer travel season. Customer satisfaction, measured by the so-called Net Promoter Score (NPS), stood at 46 – a figure recognised as high within the industry. Eurowings’ crews played a key role in this result: 85 per cent of travellers gave them positive ratings, particularly for their professionalism and strong service focus. From January to September, more than 18 million passengers chose Germany’s largest leisure airline for their journeys on 129,000 flights.